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Privacy Policy

Trianco Privacy Policy

Please read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use, and share personal information, your rights in relation to your personal information, and how to contact us in the event of a complaint.

Policy Application

This policy applies to:

  • All those who visit our website, mobile applications, or who have had face-to-face contact with one of our employees.
  • Customers (including business customers).
  • Consumers (including homeowners).

Who We Are

T R Engineering Limited, trading as the brand known as Trianco (“We”), collects, uses, and is responsible for certain personal information about you (“personal data”). We are a data controller under data protection law, including the Data Protection Act 1998 and the General Data Protection Regulation 2016 (GDPR).

Respecting Your Privacy

Protecting your privacy in the processing of your personal data is an important concern. We use your personal data collected during your interactions with us confidentially and solely in accordance with applicable laws, including the GDPR.

The Personal Data We Collect and Use

For Consumers (Including Homeowners)

We may collect your personal data when:

  • You register a product guarantee.
  • You contact our Technical, Sales, or other teams for inquiries or feedback.
  • Your details are provided by the installer of your product.

Collected data may include your name, postal address, email address, phone number, credit card details, and feedback.

For Customers (Including Business Customers)

We may collect your data through our website, email, phone, or post when you:

  • Purchase products or services.
  • Make inquiries or register to use our website.
  • Enter competitions or become an installer.

Data collected may include your name, address, email, date of birth, contact number, industry accreditation reference, and feedback. Credit card details may also be required for payments or fraud prevention.

Other Information We Collect

As you navigate our website, we may collect:

  • Technical data such as your IP address, browser type, and operating system.
  • Details about your visit, such as pages viewed, time spent, and interactions.
  • Information about your behavior, preferences, and habits to personalize your experience.

How We Use Your Personal Information

Information You Give to Us

  • To fulfill agreements and provide requested services or products.
  • To comply with legal obligations, such as fraud prevention.
  • To send account verification or maintenance emails.
  • To personalize and enhance your customer experience.

Information We Collect About You

  • To administer and improve our site and services.
  • To deliver personalized marketing content.
  • To enhance security and safeguard users.

Using Your Information

We combine the information you provide with information we collect to improve our services and fulfill legal requirements.

Legal Basis for Processing

  • Legal Obligations: We process data to comply with UK laws and regulations (e.g., identity verification, fraud prevention).
  • Contractual Obligations: Your data is required to fulfill our contractual obligations (e.g., delivering goods).
  • Consent: We may send you marketing materials with your consent. You can withdraw consent anytime.
  • Legitimate Interests: We process data for business purposes, balancing our interests with your rights.

Data Retention

  • Marketing consents are refreshed or deleted after 12 months.
  • Inactive data is archived after 12 months and deleted within 6 years of the last interaction.
  • Specific data may be deleted sooner if no longer required.

Marketing

We may contact you via email, SMS, or post regarding products or services. You can opt out at any time.

Disclosures

We may share your data with:

  • Business partners, suppliers, and sub-contractors for contract fulfillment.
  • Analytics providers for improving our services.
  • Law enforcement or regulatory bodies where required.

Data Storage

Your data is stored securely, but transmission over the internet is not guaranteed to be secure. We use SSL encryption to protect data during transmission.

Your Rights

  • Access: Request a copy of your data.
  • Rectification: Correct inaccurate data.
  • Erasure: Request deletion of your data under certain conditions.
  • Restriction: Limit how your data is processed.
  • Portability: Receive your data in a portable format.
  • Objection: Object to data processing for legitimate interests.
  • Withdraw Consent: Revoke consent for marketing communications.

Contact Us

For any questions or concerns, contact us at:
TR Engineering Ltd (Trading as Trianco)
5 Wortley Road
Rotherham
S61 1LZ
info@trianco.co.uk